<15% code,no min.purchase: GSS15> <20% code,min.SGD200: GSS20> <40% code,min.SGD400: GSS40>

Returns & Exchange

Returns & Exchange Policy

We do not accept returns of, or refund unless it is defective or wrong item sent. 

Please ensure that the correct item has been selected before you submit the order as we do not accept cancellation of order at any time.

If the goods received are in an unsatisfactory condition, please notify us by sending an e-mail to hello@toddleythoughts.com prior to returning your purchase(s). You can return or exchange within 7 days of shipment date for an exchange*.

 

Strictly NO Refund/Return Policy for:

  • Personalized Items
  • Print-on-demand product (eg. Embroidery logo printing even without personalization )
  • Item purchased during SALE / Promotional campaign period
  • Used / Washed items
  • Backorder / Preorder items

Any returned goods must be in new, unused, unworn, unwashed condition with the tags still attached and original packaging. 

To expedite return service, e-mail us a photo of the defect. The replacement or refund will be issued once the damaged / defective item has been received at our office and processed by our staff.

We will inspect all returned items carefully prior to making a final determination as to whether to issue a refund or exchange. If the item is not in new, unused condition, or if we cannot locate the damage or defect as the buyer described, Toddleythoughts reserves the right to offer a partial, rather than a full refund. Please note that in any cases that a refund/exchange is granted, postage will be bear by customer fully.

We offer refund in store credits only. Do note that shipping fees will not be refunded if order is fulfilled. 

 

For full t&c, please refer to our legal page: Policy